Privacy & Cookie Policy

1. Information we collect

Information you provide. When you submit an inquiry or request a sample kit, we collect the details you enter — such as your name, company, email address, country, website, estimated annual volume, materials of interest, and any message you send us.

Information collected automatically. With your consent, we may collect standard analytics data such as your IP address, browser and device type, pages viewed, and referring source, via cookies and similar technologies (see Section 4).

2. How we use your information

• To respond to your inquiries and prepare quotes or sample kits;
• To manage our business relationship and follow up with you;
• To operate, maintain, and improve our website;
• With your consent, to measure traffic and the performance of our marketing.

3. Service providers we share data with

We share information only with trusted providers that help us run our business, including:

• HubSpot — customer relationship management (storing and following up on inquiries);
• Netlify — website hosting and content delivery;
• Email providers — to send and receive correspondence;
• Google Analytics / Google Tag Manager and Meta Pixel — analytics and advertising measurement, loaded only after you accept cookies.

We do not sell your personal information.

4. Cookies and tracking

We use a small number of cookies. Essential cookies are required for the site to function. Analytics and marketing cookies (such as Google Analytics, Google Tag Manager, and Meta Pixel) are only loaded after you click “Accept” on our cookie banner. You can decline at any time, and declining will not affect your ability to use the site or contact us.

5. International data transfers

We operate globally and our service providers may process your data in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

6. Data retention

We keep your information only as long as necessary to respond to your inquiry, manage our relationship, and meet legal obligations, after which it is deleted or anonymized.

7. Your rights

Depending on your location (including under the EU/UK GDPR and similar laws), you may have the right to access, correct, delete, or restrict the processing of your personal data, and to object to or withdraw consent. To exercise these rights, contact us at sales@langfieldknit.com.

8. Data security

We apply reasonable technical and organizational measures to protect your information. No method of transmission over the internet is fully secure, but we work to safeguard your data.

9. Children's privacy

Our website is a business-to-business service and is not directed to children, and we do not knowingly collect data from them.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision.

11. Contact us

Shanghai Langfield Industrial Co., Ltd.
Shanghai, China
Email: sales@langfieldknit.com