Privacy & Cookie Policy

1. Information we collect

We collect information you submit in an inquiry or sample request, such as your name, company, email, country, website, expected volume, material interests, and message. With consent, we may also collect standard analytics information such as device, browser, pages viewed, referring source, and approximate location.

If you use the "Ask a question" assistant on the site, the question you type, the page you were on, your language and the automated answer are stored so we can review which questions the website does not yet answer and add that information. The assistant does not store your IP address; a daily one-way hash is used only to limit misuse. Answers are generated automatically from the website's own text and are not a quotation.

2. How we use information

We use information only for legitimate business purposes:

• Responding to inquiries and preparing quotes or samples
• Managing our business relationship
• Operating and improving the website
• Measuring traffic and marketing performance with consent

3. Service providers

We may share necessary data with HubSpot for CRM, Netlify for hosting, email providers for correspondence, and Google or Meta tools for consented analytics and advertising measurement. We do not sell personal information.

4. Cookies and tracking

Essential storage supports site operation. Google tags use Consent Mode v2. In the EEA, the United Kingdom and Switzerland, analytics and marketing storage remains denied until you choose Accept. Elsewhere, analytics cookies are set by default and marketing storage remains denied until you choose Accept; choosing Decline switches analytics off. Meta Pixel is not loaded before consent. Declining does not prevent you from using the site or contacting us.

5. Transfers and retention

Providers may process data outside your country under appropriate safeguards. We retain information only as long as needed for the inquiry, business relationship, and legal obligations, then delete or anonymize it.

6. Your rights

Depending on your location, you may request access, correction, deletion, restriction, objection, or withdrawal of consent. Contact the email below to exercise a right.

7. Security and children

We use reasonable technical and organisational safeguards, although no internet transmission is completely secure. This B2B website is not directed to children and we do not knowingly collect their data.

8. Policy changes

We may update this policy. The date shown above identifies the latest revision.

9. Contact us

Shanghai Langfield Industrial Co., Ltd.
上海朗斐德实业有限公司 (上海市松江区乐都路358号501室)
Room 501, No. 358 Ledu Road, Songjiang District, Shanghai, China
Unified Social Credit Code: 91310117MAKGJ1AWXR
Email: sales@langfieldknit.com